Delivery Policy
1No Physical Shipment
We do not sell, ship, or deliver any physical goods. Everything we provide is delivered electronically to the account you are signed in to, through your web browser at buildmyad.ai. No courier, tracking number, shipping address, or shipping fee is involved in any purchase.
2Delivery of Credits and Plan Entitlements
Credits and subscription entitlements are delivered instantly. On successful payment, your credit balance and plan status are updated automatically, normally within 60 seconds, and are visible on the Billing page of your account. In uncommon cases where our payment processor's confirmation is delayed, provisioning may take up to 30 minutes. If your balance has not updated after 30 minutes, contact us using the details in section 5 — do not attempt the purchase a second time, as this may result in a duplicate charge. An invoice or receipt is emailed to your registered address for every successful payment.
3Delivery of Generated Assets
Generated advertising assets are delivered to your account as soon as generation completes, and are available in your Gallery for viewing and download at any time thereafter. Typical generation times are a few seconds for images and several minutes for video, and vary with queue depth and the load on the underlying AI providers. Generation progress is shown in the app while it runs. Assets are downloadable in standard image and video formats, in the aspect ratios offered for each ad placement.
4Service Area and Charges
The Service is available worldwide, wherever access is lawful and subject to our Terms of Service. There is no serviceable-area or pin-code restriction. No delivery, shipping, or handling charge is levied on any order. The price displayed at checkout, plus any applicable tax shown at checkout, is the total amount payable.
5If Something Is Not Delivered
If a payment succeeds but the corresponding credits, plan entitlement, or generated asset does not reach your account, contact us with your order or transaction ID and we will investigate. We acknowledge such reports within 4 business days and will either provision what is owed or refund the payment in full under section 2(b) of our Refund & Cancellation Policy. PROSPERA GROUP (trading as Build My Ad) Registered office: 1st Floor, S No. 62, OFFICE NO 6, GLOBAL HIGH STREET, KHARADI, Pune, Maharashtra 411014, India Email: support@buildmyad.ai Phone / WhatsApp: +91 776 999 7776 Support hours: Monday – Friday, 10:00 – 19:00 IST
Our terms and policies undergo periodic revisions. If you have questions about these conditions, please reach out directly at support@buildmyad.ai.