Refund & Cancellation Policy
1What You Are Purchasing
Build My Ad sells access to a digital software service that generates advertising creative — images, videos, and avatar videos — using artificial intelligence. There is no physical product and nothing is shipped. Purchases take two forms: (a) recurring subscription plans, which include a credit allowance for each billing cycle, and (b) one-time credit packs. Credits are the unit of consumption: they are deducted from your balance when a generation is performed. Delivery is immediate and digital — see our Delivery Policy.
2Purchases Eligible for a Refund
We will refund a payment in each of the following situations: (a) Duplicate or erroneous charges — you were charged more than once for the same purchase, or charged an amount other than the price displayed at checkout. (b) Non-delivery — payment succeeded but the corresponding credits or plan entitlement were not added to your account, and we are unable to provision them. (c) Unauthorised transaction — a charge was made without your authorisation and this is confirmed on investigation. (d) Discontinuation — we withdraw the Service, or close your account other than for breach of the Terms of Service, while you hold a paid entitlement. In that case we refund the unused portion of the current subscription cycle together with any unconsumed credits. Separately, and without the need for a refund request: where a generation fails for a technical reason attributable to us or to our upstream providers, the credits consumed by that generation are automatically restored to your account balance.
3Purchases Not Eligible for a Refund
Refunds are not available in the following situations: (a) Credits already consumed by a completed generation. The computing cost of an AI generation is incurred by us at the moment it runs and cannot be recovered. (b) Dissatisfaction with the creative quality, style, or commercial performance of a successfully delivered output. AI-generated results are inherently variable. Every account includes free trial credits precisely so that output quality can be evaluated before any payment is made, and we encourage you to use them. (c) Accounts suspended or terminated for breach of the Terms of Service, misuse of the Service, or fraudulent activity. (d) Requests made more than 7 days after the purchase date, other than for duplicate charges, non-delivery, or unauthorised transactions, for which no such time limit applies. (e) Charges you did not incur with us, including charges from your own payment provider such as foreign-exchange or bank fees.
4Cancelling a Subscription
You may cancel a subscription at any time, with no cancellation fee and no notice period, from the Billing page of your account (Billing → Manage plan), or by contacting our support team using the details in section 8. On cancellation, automatic renewal stops immediately. Your plan, and any credits already allocated to the current cycle, remain available until the end of the billing cycle you have already paid for. We do not automatically refund the current cycle on cancellation; if you believe your circumstances fall within section 2, contact us and we will assess the request.
5How to Request a Refund or Cancellation
Send a request to support@buildmyad.ai, or contact us on +91 776 999 7776, from the email address registered to your account. Please include: • the order, invoice, or transaction ID shown on your receipt or on the Billing page; • the date and amount of the charge; • the reason for the request. We acknowledge every request within 4 business days and tell you at that point whether it is approved, declined, or needs further information. If we decline a request, we will tell you why and which part of this policy applies.
6Processing Timeline
Approved refunds are issued to the original payment method used for the purchase. We cannot refund to a different card, account, or payment instrument. We initiate the refund within 5–7 business days of approving the request. Once initiated, the time for the amount to appear on your statement is determined by your bank or card issuer, and typically takes a further 5 to 10 business days. Refunds are made in the currency of the original transaction; where the transaction involved a currency conversion, the amount you receive may differ slightly due to exchange-rate movement, and any conversion or bank fees charged by your provider are outside our control.
7Taxes on Refunds
Where Goods and Services Tax (GST) or any other applicable tax was charged on the original transaction, that tax is refunded proportionally with the principal amount, and a credit note is issued. Partial refunds carry a proportionate share of the tax.
8Disputes and Chargebacks
Nothing in this policy or in our Terms of Service limits your right to raise a dispute or chargeback with your bank or card issuer. We ask only that you contact us first — most issues are resolved faster directly than through a chargeback — but the choice is yours. For any question about this policy, contact: PROSPERA GROUP (trading as Build My Ad) Registered office: 1st Floor, S No. 62, OFFICE NO 6, GLOBAL HIGH STREET, KHARADI, Pune, Maharashtra 411014, India Email: support@buildmyad.ai Phone / WhatsApp: +91 776 999 7776 Support hours: Monday – Friday, 10:00 – 19:00 IST
Our terms and policies undergo periodic revisions. If you have questions about these conditions, please reach out directly at support@buildmyad.ai.